Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you work with Frikento Dalomas.

Last Updated: January 15, 2025
Effective Date: January 15, 2025

Who We Are

Frikento Dalomas operates as a mobile floral event service based in Mingecevir, Azerbaijan. We bring beautiful floral arrangements directly to your celebrations and special occasions. When you contact us for our services, we collect certain information to deliver the best possible experience for your events.

This privacy policy explains how we collect, use, store, and protect your personal information. We believe in transparency - you should know exactly what happens with your data when you choose our services.

Information We Collect

We collect information that helps us provide excellent floral services for your events. The type of information we gather depends on how you interact with us.

Contact Information

Your name, phone number, email address, and event location. We need this to communicate with you and deliver our services to the right place at the right time.

Event Details

Information about your event including date, time, venue, guest count, and specific floral preferences. This helps us create the perfect arrangements for your celebration.

Service Preferences

Your choices regarding flower types, color schemes, arrangement styles, and any special requests. We store these to personalize future services.

Payment Information

Billing details and payment records for completed services. We maintain these records for accounting purposes and service history.

How We Use Your Information

Your information serves specific purposes related to delivering our floral services. We don't use your data for unrelated marketing or sell it to third parties.

Coordinating event logistics and confirming service details with you
Sourcing appropriate flowers and materials for your specific requirements
Scheduling delivery and setup times that work with your event timeline
Processing payments and maintaining service records for your account
Following up after events to ensure satisfaction and gather feedback
Notifying you about seasonal flower availability that matches your preferences
Maintaining records for repeat services and building your service history

Your Rights and Choices

You have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access Your Data

Request a copy of all personal information we have about you and your service history with us.

Update Information

Correct any inaccurate information or update your contact details and preferences at any time.

Delete Your Data

Request deletion of your personal information, except for records we're legally required to maintain.

Limit Processing

Ask us to stop using your information for marketing purposes while maintaining service-related data.

Data Security Measures

We take protecting your information seriously. Our security measures reflect the importance of maintaining your trust.

Secure Storage

Client information stored in password-protected systems with limited access controls.

Staff Training

Team members trained on privacy practices and confidentiality requirements for client data.

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Regular Reviews

Periodic assessment of our data handling practices to maintain appropriate security standards.

Information Sharing

We share your information only when necessary to deliver our services or when required by law. We don't sell client lists or personal information to marketing companies.

Limited Sharing Purposes:

Flower suppliers who need delivery addresses for direct venue delivery
Venue coordinators when arrangements require specific setup coordination
Payment processors for handling transactions securely
Legal authorities if required by Azerbaijan law or court orders

Data Retention

We keep your information for as long as needed to provide services and maintain business records. Different types of information have different retention periods.

Contact information and service preferences remain active while you're an ongoing client. After your last service, we retain basic contact information for two years in case you want to book future events. Financial records are kept for seven years to comply with Azerbaijan accounting requirements.

If you specifically request deletion of your information, we'll remove everything except records we're legally required to maintain. You can make this request at any time by contacting us directly.

Cookies and Website Data

Our website uses basic functionality cookies to improve your browsing experience. These cookies don't track your personal information across other websites.

We collect basic website analytics to understand which pages visitors find most helpful and to improve our online presence. This information is aggregated and doesn't identify individual visitors.

Changes to This Policy

We review this privacy policy annually and update it when our practices change. Any significant changes will be communicated directly to active clients via email or phone.

Minor updates, such as contact information changes or clarifications, will be posted on our website with updated effective dates. We recommend checking this page periodically if you're a regular client.

Privacy Questions and Requests

Have questions about your privacy rights or want to make a data request? We're here to help and respond to all inquiries promptly.

[email protected]

Phone

+994556012600

Address

Mingəçevir 20 yanvar küç., İstək liseyi, Mingecevir, Azerbaijan

We typically respond to privacy requests within five business days and work to resolve any concerns about how your information is handled.